In the video below on CxO Talk, I asked Chris Hjelm, Executive Vice President and Chief Information Officer (CIO) of Kroger, how do they decide which IT projects are strategic versus operational.
In my view, there are many layers to look at when it comes to deciding what is strategic and what is operational for IT projects. For starters, IT strategic project have to be directly tied to overall strategic objectives of the entire organization. This means is that if an IT project is not providing value in terms of efficiency and/or effectiveness to improve organizational operations, then it is not strategic enough.
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