In the video below, I ask Chri Hjelm, EVP and CIO of Kroger about IT priorities.
In my view, there are three ways of looking at and deciding what is strategic and what is just operationally used for execution when it comes to Information Technology (IT):
- Strategic IT:
- Is a want (e.g., innovation horizons, cloud, etc.)
- Improves something for external and/or internal customers which usually can be measured
- Operational IT:
- Is a need (e.g., email, a website, an accounting system, etc.)
- In-between IT:
- Can provide both long-term and short-term benefits (e.g., cybersecurity, process improvements, addressing privacy concerns, data governance, etc.)
It should also be noted that as time progresses, certain Strategic IT would become Operational IT.
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