5 Questions to Ask About Your Organization’s Strategy

If you have a strong understanding of how culture affects your organization's strategy then you have better ideas of creating strategies that are truly transformative for your organization. Having said that, most organizations don't make the time to strategize about strategy development processes and thus are not fully aware of the intended and unintended affects of … Continue reading 5 Questions to Ask About Your Organization’s Strategy

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Business Agility and Digital Transformation

What is Business Agility? Business is “the activity of making, buying, or selling goods or providing services in exchange for…” Corporations --> Money Non-profits --> Social Causes Education --> Knowledge Government --> Citizen Services Military --> National Defense Agility is the “ability to move quickly and easily.” Business Agility is the ability to move quickly … Continue reading Business Agility and Digital Transformation

5 Questions to Ask About Your Organization’s Politics

Politics in an organization is about influencing others by using official and unofficial power. Official power comes from management titles while unofficial power comes from peers, juniors and even outsiders. Everyday in organizations official and unofficial power is used to: (1) frame problems, (2) influence changes and (3) make/guide decisions. This power can affect organizational structures, … Continue reading 5 Questions to Ask About Your Organization’s Politics

5 Questions to Ask About Your Enterprise Content Management (ECM)

The term Enterprise Content Management (ECM) is used to describe the strategies, methods and tools to produce, share and capture information in organizations. Humans and/or computer systems use this structured (e.g., data in databases), semi-structured (e.g., social media) and unstructured (e.g., emails) information to make decisions that can improve the organization. Since every individual/team/group/unit/department produces … Continue reading 5 Questions to Ask About Your Enterprise Content Management (ECM)

5 Questions to Ask About Your Customer Relationship Management (CRM)

Customers are the lifeblood of any organization. In order to capture and track customer information (e.g., demographics, buying habits, satisfaction and loyalty etc.), organizations use information systems called Customer Relationship Management (CRM). CRM is utilized by sales, marketing, customer support services and other organizational functions to capture new and potential customer information from multiple sources … Continue reading 5 Questions to Ask About Your Customer Relationship Management (CRM)