How to Map a Process Using Free Tools

Processes (or procedures) are a series of steps taken to accomplish a specific end. They can be standalone, interconnected or be part of something bigger (e.g., governance). They can be Business Processes, Information Technology (IT) processes, Systems Processes and Business Processes within IT. In organizations, there are many processes that happen sequentially and/or in parallel with other … Continue reading How to Map a Process Using Free Tools

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5 Questions to Ask About Customer Experiences

Holistic Customer Experiences

According to Forrester®, “to be truly competitive your company must become customer obsessed; you need to have deep knowledge of and engagement with your customers.” The need for the organization to be obsessed with the customer revolves around data and engagement. Data-level obsession encompasses collecting as much information as you can about the customer so … Continue reading 5 Questions to Ask About Customer Experiences