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Amazon Customer Process

How to Map a Process Using Free Tools

Processes (or procedures) are a series of steps taken to accomplish a specific end. They can be standalone, interconnected or be part of something bigger (e.g., governance). They can be Business Processes, Information Technology (IT) processes, Systems Processes and Business Processes within IT. In organizations, there are many processes that happen sequentially and/or in parallel with other…

Questionable Thoughts

75 Questionable Thoughts About Organizational Transformation

Strategies People Only executives can transform organizations Internal expertise have no/minimum value Everyone will be eager to contribute Processes Internal business processes and Information Technology (IT) processes don’t matter Interfacing processes with partners and vendors don’t matter All processes and standard operating procedures (SOPs) have been documented and followed without deviation Products Our products can’t…