Tag: data analytics

In the video below on CxO Talk, I asked Giorgos Zacharia, CTO of Kayak, about what comes next after data-based user experience improvements.

In my view, as organizations continue to collect data to improve user experiences, we have think beyond what is possible just to improve a product. Here are few suggestions:

1. Collect data from your supply chain(s) to improve operations
2. Collect data from your employees to improve employee experiences
3. Collect data outside of your organization to see how it can improve you