How Do You Empower Managers To Do The Right Thing?

In the video below on CxO Talk, I asked Chris Satchell, Executive Vice President and Chief Product Officer of Comcast Cable about how can organizations empower managers to do the right thing for the end customers.

In my view, an organization’s employees are directly and indirectly affected by decisions of the organization and by other organizations that they don’t work for. In a way, when we empower the employees to do the right even under corporate pressures that can have far reaching affects going beyond the boundaries of the organization itself.