Can Technology Help During A Pandemic?

As of writing this article, according to the World Health Organization (WHO), there are 85,641 cases of the Novel Coronavirus Disease (COVID-19) in 57 countries which have led to 2,933 deaths. The WHO is recommending that people should:

  1. wash their hand frequently
  2. maintain social distancing
  3. avoid touching eyes, nose and mouth
  4. practice respiratory hygiene
  5. seek medical assistance when needed
  6. stay informed

The above WHO recommendations are both at the individual and societal responsibility levels that each one of us should follow. In today’s hyper-connected global economy, societal responsibility is of the utmost importance. By all indications, COVID-19 which still does not have a vaccine yet is very close to becoming a pandemic. Organizations around the world have a societal responsibility to also help in containing COVID-19 from spreading. While most organizations around the world do not have the resources to monitor for all the recommendations by the WHO but these organizations still can have an impact on helping maintain social distancing and keeping their employees informed.

In terms of helping maintain social distance, organizations can create possibilities for people to work from home even if they are not sick. The incubation period of COVID-19 is 14 days and by the time it is known that an individual is infected s/he might have unknowingly affected others. By having people work from home, organizations can help slow or even stop the spread of COVID-19 within their own organizations. Unless organizations are in an industry that requires physical labor, most of the people around the world sit in front of a computer screen to do their work which means they can work from home. In order to set up people to work from home, organizations need to discuss the possibilities with their Chief Information Officers (CIOs). If your organization is not large enough to have a technology leader on staff then generally speaking, here is what you need to do:

  1. Create your own, buy or subscribe to a Virtual Private Network (VPN) service
  2. Create your own, buy or subscribe to a Teleconference service
  3. Remind employees to follow all the same rules of information security at home as if they were working from their work locations
  4. Provide laptops, ipads, and phones as needed for their work
  5. Provide paper, pens, pencils and other stationery as needed for their work
  6. Reimburse them for electricity and mobile service charges (if you can not provide phones) to them
  7. Create a culture of trust

In terms of keeping your employees informed, organizations can help by:

  1. Create open communications across the organization by giving and getting regular updates via email, phone, website, wiki, messaging services, etc. to and from employees
  2. Create a culture of trust

Going back to the original question of if technology can help during a pandemic, the answer is a resounding yes! And while you are creating work-from-home possibilities, keep in mind that you do not need an excuse for a global health crisis to help your employees.

Technical Chops Of The Democratic Presidential Candidates

On November 3, 2020, The United States of America will hold its presidential election. This presidential election will determine if Republican President Donald J. Trump gets another 4 years in office or if there will be a new Democratic President. The Democratic Presidential Candidates cover a lot of topics that they think are of interest to the American public.  For me that topic is technology. Specifically, the technology policies, the technology uses and the technology abuses in the private and public sectors.

Everything we do today and the foreseeable future is either directly, or indirectly related to technology. Thus, in this post, I am going to go through each Democratic Presidential Candidate’s campaign pages to know what they are saying about technology and then provide my own views. Here it goes…

In My Point of View:

The United States needs data privacy legislation at the federal, state and local levels. In order to create data privacy legislation, all levels of government and industry have to:

  1. Define what data is and isn’t
  2. Who (companies, consumers, government) have this data
  3. How data privacy legislation would apply when data is captured, at-rest, in-motion, in-between systems/apps, etc.
  4. Create global alliances across countries and regions
  5. Develop a course of action when agreed-upon rules are not followed

Let’s keep this in mind that even though Europe has the General Data Protection Regulation (GDPR) and California has the California Consumer Privacy Act (CCPA), currently, there is no data privacy legislation that is 100% global in nature.

In regards to taxing the organizations that sell consumer data, while on paper it seems alluring but the problem is that when most consumers sign up for ‘free’ services online (i.e., social media, email, etc.), they essentially agree to however the organization likes to use their data. Also, some organizations could avoid data taxation if they simply store and sell the data in a country that doesn’t tax them on data transactions. This, in turn, can create more problems for the safekeeping of the data.

In regards to putting extra government fees on megadeals (i.e., mergers, acquisitions, etc.) would although make the budgets bigger for regulatory agencies but, on the flip side, megadeals could become a rubber stamp just to collect higher government fees. In a megadeal, when organizations have to figure out if their deals would affect current and future competition, this would require a tremendous amount of time and resources whose costs might be passed on to the consumer in either price and/or more detailed data collection.

If a government agency is tasked with breaking up tech, this would require a big budget and expertise to truly understand what is happening in tech and it’s nuances in these companies. Asking these agencies to go break tech up would just create a mess especially when these companies always have the option to operate from another country whose rules might be more relaxed. Additionally, the government doesn’t pay well and to think that super-smart people will work for the government their whole careers are just foolhardy.

In My Point of View:

The Green New Deal focuses on creating technologies that can tackle climate change. While this is a good approach, I think in order to make it stronger, it is essential to look at the current impact of technology on consumers, how technology is marketed to consumers and the waste technology creates when it comes to energy consumption and physical materials harvested from the Earth. We also have to look at how recycling of technology works. Recycle should not be just a collection of technology waste and disposal, but it should be a 360-degree approach where the emphasis is on reusing old technology and technology parts. Also, we have to consider the impact to jobs when moving to a 100% green economy. The government could provide free training and job training which could help reduce some anxiety.

In regards to Broadband, it should be a fundamental right for every person to have access to high-speed Internet. While the government can help in creating the incentives to create the infrastructure for it, we have to be reminded that the monopoly of internet access providers is a very real threat.

In My Point of View:

Information and disinformation tactics have been used for a long time throughout human history. These tactics have taken on a new face in today’s digitally connected world. The idea that anyone can start disinformation on any social media website with a few clicks is concerning. Ideally, the private sector and public sectors would put checks and balances in place to monitor and ensure disinformation is not used. However, it is a threefold problem where disinformation production, disinformation consumption, and disinformation monitoring have to be dealt with equally. As humans, we are prone to biases and these get amplified once we are online. Additionally, we have to note that most social media organizations are for-profit entities and thus there are no incentives for these organizations to make disinformation dissemination a priority.

In regards to breaking up tech, to spur innovation and competition seems good on paper but what is essentially being said is that if an organization reaches a certain size then the government will look into breaking them up. This idea seems anti-capitalistic. Tech is an ecosystem and breaking up tech means disrupting that ecosystem. To be clear, because of these tech ecosystems, many small businesses have also emerged. Think about the small businesses that are able to advertise on Google to anyone in the world, think about small businesses that use Amazon to sell their products to a wider audience, think about small businesses that have used Facebook as a place to test their marketing strategies at a bare minimum cost. The ripple effects of a tech breakup have to be understood and studied thoroughly before going this route. Additionally, due to global reach and connected, tech is not bound to one geographical location. These tech organizations can simply pack their bags and move to more tech-friendly countries which means that not only will there be job loss but also brain drain.

In My Point of View:

For the climate change revolution to take place, we need to look at energy production as well as energy consumption. We can’t out-tech our way out of the imminent climate disaster. We have to look at energy holistically which means to make tough choices when it comes time to do so. But these tough choices don’t have to be at the expense of anyone. While it is true that climate change revolutions will create many jobs but what about the jobs that would be lost. We have to provide incentives for people to join the new green economy. No one should be left behind.

The future of Education requires us to think in terms of a lifetime approach to pursuing knowledge. In this pursuit, teachers, coaches, parents, and guardians play an important role in addition to the environment that we create for the students. To hamper a student’s lifetime success simply because they were born in certain zip codes is simply, cruel. Everyone should have the ability to pursue knowledge physically and/or virtual regardless of their situation. This is where technology comes into play. Technology can be the great equalizer not only in terms of pursuing knowledge online but also in terms of making students globally competitive. We have to teach not only the ability to use technology but teach the ability to enhance, modify, develop, and extrapolate what technology can do.

  • Michael Bloomberg
  1. Infrastructure
  2. All-In Economy

In My Point of View:

The US needs to update its infrastructure and create new infrastructure that enhances the quality of life for all its residents. Infrastructure is not only about roads, bridges, and transportation but it’s about technology as well. Technology infrastructure means fiber optics, networking switches, broadbands, various types of clouds and software. As long as we don’t include technology as part of overall infrastructure goals, we will surely become obsolete sooner than later.

In regards to creating jobs of the future, we have to make a decision about what future we want. A future without considering the effects of technology will not be a future at all. In the long term, most jobs can and will be replaced by technology. The question is not if but when and when is happening right now. The people who will be displaced are tremendous and its high time we take our heads out of the sand. As technology becomes more commoditized, jobs will be for people who not only understand the technology but who can also connect the dots through technology.

  • Pete Buttigieg
  1. Education
  2. Building for the 21st Century

In My Point of View:

When it comes to looking at the economy as a whole and other countries are doing. Providing technology education is important. What is also important is not losing those who pursue higher education in the US and then are forced to leave to their home countries. These people in those countries then compete directly with the US. This process can’t continue. Technology education can unlock the potential of a generation but we can’t forget those who will be left behind.

In regards to building for the 21st century, we have to think about where we are, where we want to be and what it will take in terms of initiatives from federal, state, local, non-profit, for-profit and academia. We have to think not only in terms of physical things but we also have to look at the happiness of our residents and the positive effects we can create for the environment.

In comparison, here are the technological achievements of President Trump so far.

Final Thoughts

While all of the above technology-related topics are important but what we are missing is a comprehensive National Digital Strategy that is agreed upon at the federal, state and local levels. What we need are legislators and regulators who understand the power of technology. What we need are people who know that technology can change the economy and even the government.

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5 Questions To Ask About Your Business Process Reengineering (BPR)

In my previous post, 5 Questions to Ask About Business Processes, I wrote about what are business processes and what to look for. In this post, I am going to talk about how having a Business Process Reengineering (BPR) mentality can help you identify which business processes need to be created, updated and obliterated.

We know that organizations exist to provide value to their (internal and external) customers. Value is created when organizations have a product and/or service that helps customers:

  1. Connect with other likeminded customers
  2. Reduce price and/or time in doing something
  3. Express themselves
  4. Do something particular

To provide the above-mentioned customer value(s), organizations develop business models, governance structures and business processes. These are all interconnected to each other. Business processes can be linked directly (e.g., customer service, shipping, etc.) and/or indirectly (e.g., customer surveys, shipping vendor negotiations, etc.) to customer values(s). However, over time, business processes become obsolete due to changes in people, (mis)management of related (sub)processes, adoption/retiring of products, creation/elimination of services, technological advancements, vendors/partners and customer expectations.

To assess if business processes in your organization need to be created, updated or obliterated, think about the following:

Should a Business Process be Created

A business process should be created if:

  1. Starting something new
  2. The business process in paper differs from what is reality
  3. Customer needs aren’t being met consistently

Should a Business Process be Updated

A business process should be updated if:

  1. The people who created the business processes left the organization
  2. The end result of the business process isn’t relevant/needed
  3. The business process has become a bottleneck to efficiency

Should a Business Process be Obliterated:

A business process should be obliterated and rethought if:

  1. The executives responsible for vision, mission, strategic goals, roles and responsibilities left the organization
  2. The products, services, and technologies can’t be tied to customer satisfaction
  3. There are cybersecurity issues

Sometimes there are caveats to business process obliteration. These are:

  1. Compliance, regulatory and legal needs
  2. Optimization for current, and future needs
  3. Vendor/partner contractual needs

Don’t create, update and obliterate business processes just for the sake of doing it. Instead, have a way of measuring (quality, cost, time, etc.) and continuously assessing the successes and failures of business processes. 

Considering all the above, let’s ask the following question within your organization:

Today

Tomorrow

Who is responsible for the Strategic, Political, Innovative, Cultural, and Execution factors of BPR when it comes to framing, fear, planning, communications, training, and feedback?Who should be responsible for the Strategic, Political, Innovative, Cultural, and Execution factors of BPR when it comes to framing fear, planning, communications, training, and feedback?
What are the (dis)incentives, rewards, penalizations when BPR fails and/or succeeds?What should be the (dis)incentives, rewards, penalizations when BPR fails and/or succeeds?
Where BPR is making the biggest difference when it comes to performance?Where should BPR make the biggest difference when it comes to performance?
When BPR process maps are done?When should BPR process maps be done?
Why aligning to customer value matters today?

Why aligning to customer value matters tomorrow?

As we can see, a BPR mentality not only helps your business processes become optimized and relevant but it finds cracks/gaps, reveals unknown issues, helps in curate innovative thoughts and creates the discipline to continuously improve things around us. In essence, BPR is about (re)assessing and (re)imagining how things are done. This can be anywhere from thinking about how industries work down to your own individual tasks.

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Top 5 Articles Of 2019

Thank you to the readers in 127 countries that read my articles in 2019. Following are the top 5 articles that you have been interested in:

  1. Is Internet a Distributed System?
  2. What is the relationship between Cloud Computing and Service Orientated Architecture (SOA)?
  3. How to select an Enterprise Architecture Framework?
  4. 5 Questions to Ask About Your Organization’s Politics?
  5. 5 Questions to Ask About Your Customer Relationship Management (CRM)?

Following are the top 20 countries where most readers have come from:

  1. United States
  2. India
  3. Canada
  4. United Kingdom
  5. Pakistan
  6. Phillipines
  7. Germany
  8. Australia
  9. South Korea
  10. Malaysia
  11. South Africa
  12. Colombia
  13. Kenya
  14. France
  15. Nepal
  16. Netherlands
  17. Indonesia
  18. Sri Lanka
  19. Singapore
  20. Nigeria

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Can We Create Residual Income Streams For Computer Systems Developers?

In the video below on CxO Talk, I asked Fredrik Bruhn, CEO of Unibap about the future of work when robots take over.

In my view, as a society, we still need to create residual income streams for those whose expertise we use to create the future so we can take care of their future.