Did IKEA need to change its culture based on feedback from external and internal customers?

When it comes to AI, there is so much gimmickry out there, how do you make the design decision of where to apply AI in a meaningful way?

What happens when business leaders do not agree with the decisions that an AI makes?

Why would an employee help an organization replace themselves?

Who’s got the overall view that we’re actually headed in the right direction (when it comes to AI)?