Category: Business Improvement and Transformation

Business Improvement and Transformation

Do Large Organizations see Startups as competition?

In the video below on CxO Talk, I asked Jason Lemkin at SaaStr about how startups can handle relationships with large organizations.

How does Human Resources (HR) view the role of Information Technology (IT) at Chipotle?

In the video below on CxO Talk, I asked Marissa Andrada, Chief Diversity, Inclusion and People Officer at Chipotle, about IT being partner or an obstacle.

Top 5 Articles of 2021

Thank you to the readers in 127 countries that read my articles in 2021. Following are the top 5 articles that you have been interested in:

  1. What is the relationship between Cloud Computing and Service Orientated Architecture (SOA)?
  2. Is the Internet a Distributed System?
  3. 5 Questions to Ask About Your Customer Relationship Management (CRM)?
  4. 5 Questions to Ask About Your Organization’s Politics?
  5. What Questions Do You Have For Sundar Pichai of Google?

Following are the top 20 countries where most readers have come from:

  1. India
  2. United States
  3. Phillipines
  4. Germany
  5. Pakistan
  6. United Kingdom
  7. Canada
  8. Australia
  9. Malaysia
  10. South Africa
  11. Finland
  12. Indonesia
  13. Singapore
  14. Kenya
  15. Vietnam
  16. Netherlands
  17. United Arab Emirates
  18. Ireland
  19. Nigeria
  20. Sri Lanka

Does Net Promoter System (NPS) only apply to external customers?

In the video below on CxO Talk, I asked Fred Reichheld, creator of Net Promoter System, if NPS could be used to improve internal customer interactions.

Is the Publishing Industry looking to create NFTs (authenticity/ownership certificates) for Books?

In the video below on CxO Talk, I asked Mark Gottlieb, a literary agent with Trident Media Group, about Non-Fungible Tokens (NFTs) as it relates to sales and royalties.