The Very Eager Executive

In the meeting an executive expresses his realization that the organization needs to change. During month one, the executive starts a listening tour across the organization to understand what is going on. This listening tour entails asking what is working, what is not working and what can be improved. During month two, the executive tries … Continue reading The Very Eager Executive

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5 Questions to Ask About Your Customer Relationship Management (CRM)

Customers are the lifeblood of any organization. In order to capture and track customer information (e.g., demographics, buying habits, satisfaction and loyalty etc.), organizations use information systems called Customer Relationship Management (CRM). CRM is utilized by sales, marketing, customer support services and other organizational functions to capture new and potential customer information from multiple sources … Continue reading 5 Questions to Ask About Your Customer Relationship Management (CRM)

3 Benefits and Challenges of Content Management Systems (CMS)

Content Management System

Content Management System (CMS) is a software system that helps to organize and facilitate collaboration of content. Some of the benefits and challenges that could arise from/during implementation and use of CMS are discussed below: CMS Programmatics – In a CMS, content, display of content, content revisions, canned functionality, integration with other systems and security … Continue reading 3 Benefits and Challenges of Content Management Systems (CMS)

5 Questions to Ask When Developing Mobile Apps

When developing “apps” for mobile devices, organizations need to consider if they are going to be developing native apps, web apps or hybrid apps. Determining mobile needs can mean the difference between creating something that has short-term advantage and/or long-term strategic value. Let’s explore what are the differences between various types of mobile apps along … Continue reading 5 Questions to Ask When Developing Mobile Apps

35 Concepts that Affect Organizational Transformation Efforts

Organizational transformation entails understanding where the organization is today and where it wants to be in the future in terms of people, products/services, processes and technologies. In order to accomplish this transformation, we have to determine the organization’s ‘eligibility’ by assessing its strategy, politics, innovation, culture and execution (SPICE) factors. The SPICE factors help us … Continue reading 35 Concepts that Affect Organizational Transformation Efforts