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Questionable Thoughts

75 Questionable Thoughts About Organizational Transformation

Strategies People Only executives can transform organizations Internal expertise have no/minimum value Everyone will be eager to contribute Processes Internal business processes and Information Technology (IT) processes don’t matter Interfacing processes with partners and vendors don’t matter All processes and standard operating procedures (SOPs) have been documented and followed without deviation Products Our products can’t…

5 Questions to Ask About Your Customer Relationship Management (CRM)

Customers are the lifeblood of any organization. In order to capture and track customer information (e.g., demographics, buying habits, satisfaction and loyalty etc.), organizations use information systems called Customer Relationship Management (CRM). CRM is utilized by sales, marketing, customer support services and other organizational functions to capture new and potential customer information from multiple sources…