In the video below, on CxO Talk, I asked Jay Ferro, Chief Information Officer (CIO) of The American Cancer Society about the relationship between business operations and Information Technology (IT).
In my view, broadly speaking, there are two types of operations:
- Business Operations which includes overall organizational operations such as supply chain management but also function-specific operations such as accounting, human resources, marketing and sales.
- Technology Operations which includes network support, hardware support, software support, providing services to colleagues inside the organization and to outside customers.
When business operations and technology operations are not in aligment that is where handing off things from one function to another not only creates friction but also creates silos.